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FAQ

What Does All The Wright Words do?
All The Wright Words creates custom vinyl lettering, decals, wood signs and gifts.

What kind of vinyl do you use?
I only use ORACAL 631 (indoor) and ORACAL 651 (outdoor) Vinyl and ORACAL transfer tape. ORACAL is great for indoor use, but may have trouble sticking on walls painted with extra low or zero VOC. Outdoor vinyl is stronger, but it is considered permanent. 

How can I place an order?
Ordering can be done over my website (www.thewrightwords.com), Facebook (www.facebook.com.com/allthewrightwords), Etsy (www.allthewrightwords.esty.com) or Email (allthewrightwordsbg@gmail.com)

What are your business hours?

All The Wright Words is a mommy owned, home based business. I try my best to answer all messages and emails in a timely manner. My goal is to respond to messages within 1 business day. I work when my children are sleeping, so I usually work in the early morning and during their nap time. I process and design orders Monday-Friday unless otherwise specified on a specific date or holiday. Please check my Facebook page for all up to date scheduling.

I do take 2 weeks off in December for Christmas, New Years and end of the year inventory. During this time, I cannot design or process orders. I also will not offer pick ups. This time allows me to regroup after the holiday ordering rush and to spend time with my family for the Holidays. Our family and neighbors (we are located in a residential neighborhood) ask that there not be any pick ups during this time to cut down on the traffic of pick ups.

What information do I need to provide when placing a custom order?
Please include the total size (in inches), color(s), font(s) and if you need indoor or outdoor vinyl.
Please double check your spelling and measurements when ordering. All The Wright Words will not be responsible for errors in orders. Shapes added to designs are subject to a shape fee for the cost of the commercial license. 

Do you have different color options?
Yes! Here are all of my current options.

Do you do vehicle vinyl for businesses?

Yes! Car vinyl is a great way to spread the word about your business! Vehicle vinyl is made with outdoor vinyl so it will withstand the weather and outside elements. I have vinyl on my vehicle and I run it through the car wash and run my wipers over it and have never had any problems.

**If ordering business car vinyl, please check with your insurance agent before buying vinyl as adding it to non-commercial vehicles may void your insurance policy. By ordering vehicle vinyl, you are agreeing that you have looked into this and will still be covered. Stephanie Wright and/or All The Wright Words is not held liable if you are not covered by adding this to your vehicle and you agree that you own the rights to reproduce the logos.

What method of payments do you accept?
Payment must be made at time order is placed. Most online orders are paid for using PayPal. PayPal is quick and easy, and you do not need to create an account to send payment.

How long does it take to complete orders?
Processing time depends on current work load. Normal processing time is 2 business days after payment has been received but is subject to change.Shipping time depends on what option is chosen at checkout and where it is going.

Are you a licensed business?
Yes! Because I am licensed with the State of Washington and the IRS, as of July 1, 2008 all internet orders will be taxed based on destination-based sales tax. Any order shipped or picked up in the state of Washington will be charged at the local tax rate of the destination. Orders shipped outside the state of Washington will not be taxed. Tax is based on the total of product plus shipping if applicable. 

If you are a tax-exempt customer, please email me with a scan of your resellers permit and we can create a tax exempt order for you.

What is your returns/exchange policy?
Since everything is custom, refunds or exchanges will not be given. Please let me know if there is something you want to change before order is shipped or picked up. You will be responsible for any changes to a project done after the project has been completed (and/or) picked up/shipped. By picking up the item, you are accepting that the item was made correctly. For items that are shipped, you have 3 days after item has been delivered to contact if there are any problems in the order. After 3 days, it is assumed that the order was correct.

If you place an order for a business product which requires an approval process, and for some reason the order needs to be refunded before the product is produced, order will be refunded at purchase price minus 20% to pay for the time to design the example drawing.

Do you offer local pick ups?
Yes! I am located in Ridgefield WA. About 5 mins west of i5. Pick ups are done as porch pick ups unless an otherwise requested and scheduled. When doing a porch pick up, a knock on the door is not necessary. I ask 24 hours notice for change(s) in pick up days that have already been scheduled.. As I have two young children home with me full time, I do not deliver or apply orders. Instructions are provided with your first order, and are always available on additional orders if requested.
Due to recent problems with orders not being picked up promptly and damages due to excessive heat and wind outside along with the limited space I have for storage, I will be establishing a policy for non picked up items. After 3 days of not being picked up, a fee will be required for shipping the item(s). Of course, things happen, and if more time is required, please notify me when ordering.

Do you ship orders?
Yes, orders can be shipped. I offer USPS Priority Shipping. Prices depend on weight of order and where it is going. Shipping rates will be calculated at the checkout page. Please make sure shipping address is correct. Any error in shipping may result in a loss package. Orders that have been shipped may be able to be rerouted but a fee will apply. All The Wright Words is not responsible for any lost packages due to incorrect addresses.

Tell me a little more about your wood signs.
All signs are made with painted pine and decorated with outdoor vinyl (so it can be placed outside). If placing directly in the weather, I suggest adding a clear coat sealer to prevent the wood from aging. Because signs are made with a pine wood board, wood might contain knots, varied wood grain, and different textures. This is intentional and adds to the characteristics of the sign. Each sign will be different in it's own way! Sides are sanded to give it a "shabby" finished look. Back of signs are painted to match. I do not currently offer pallet or barn wood signs as I cannot guarantee the quality of the wood.
To keep costs down, signs do not come with hardware. I chose to do it this way to keep the prices as low as possible. Not all customers hang their signs and by choosing not to include them, those who do not hang will not have to pay an added cost for something they won't use. Hanging hardware can be found at your local hardware store for a few dollars. At this time, I only offer painted signs. I do not offer stained or clear coated signs except on projects that are indicated.

How hard is vinyl to apply?
Not hard at all! Installation instructions will come with every order -- Carefully peel off thick backing from project. Apply project to surface exactly as you want it. Transfer tape is very sticky, so please adhere with caution. Rub vinyl against surface and carefully peel back transfer tape leaving the vinyl lettering behind.

Do you give a bulk discount?
I have worked with co-ops and other companies in the past. Because I try and keep my prices as low as possible, sometimes there is not much wiggle room but if you are interested, please email me at allthewrightwordsbg@gmail.com and we can discuss further.

Do you ever run sales?
From time to time, I do run sales. Be sure to like my Facebook page: www.facebook.com/allthewrightwords to get updates on sales. There is no schedule for sales. Sales are usually for a certain type of item. Sales are not valid on already placed orders or shipping. Payment is due at the time of ordering, if payment is not made by the time sale ends, price will go up to regular price.